FAQs

  • For Small Businesses & Not-for-Profits

    1. How can Red Flagg™ help my organisation?
    We go beyond simply checking suspicious messages. You’ll have a dedicated Cyber Analyst who gets to know your people, your business, and your risks. They help build a culture of reporting and awareness while putting strong protections in place to block scams before they reach you.

    2. What is Business Email Compromise, and should I be worried?
    Business Email Compromise (BEC) is when criminals impersonate your supplier, CEO, or accounts team to trick you into paying the wrong account. It is the number one scam facing small businesses and not-for-profits. With tailored policies and invoice checks, your Analyst works with you to reduce this risk.

    3. Do I get a dedicated Cyber Analyst?
    Yes. Every small business and not-for-profit account includes a dedicated Cyber Analyst. Our Australian-based team of Cyber Analysts will get to know your organisation, your staff and even the way you work with customers or donors. They will tailor training, policies and protections to fit your environment

    5. Do you run phishing simulations?
    Yes. Your Analyst will run realistic phishing simulations tailored to your organisation. These campaigns show how scammers operate and give your team safe practice, followed by feedback and guidance to strengthen awareness.

    6. We process a lot of invoices. How can I be sure they’re safe?
    Send them through before you pay. Your Analyst will verify if an invoice is genuine or tampered with, protecting you against one of the most common scams targeting small businesses and not-for-profits.

    7. What happens if someone clicks on a scam link?
    Call us straight away. Because your Analyst already knows your systems and risks, they can guide you through the exact steps needed to limit damage, secure data, and stop the scam from spreading further.

    8. Can Red Flagg™ protect our donor information?
    Yes. For not-for-profits, protecting donor funds and personal data is critical. We set policies, secure your Microsoft 365 environment, and create reporting habits across your team to keep that trust safe.

    9. What if we need urgent help outside business hours?
    Our Cyber Safety Line is available for urgent cases, giving you real Australians who know what to do when something feels wrong.

    10. Do you keep our business or donor data?
    No. We do not store your emails, invoices, or confidential information. We only verify threats in real time and guide you on the next steps — keeping you in control of your data.

  • 1. How do I update my account information?
    Log in to your RED FLAGG™ account and go to the Account Settings section to update your details, including contact information and payment methods.

    2. What payment methods do you accept?
    We accept major credit cards and secure online payment options via Chargebee for managing your subscription.

    3. How can I cancel my subscription?
    To cancel your subscription, log into your account, go to the Subscription section, and follow the cancellation steps. If you need help, contact our support team.

    4. Is there a refund policy?
    RED FLAGG™ does not typically offer refunds, but if there’s an issue with your service, please reach out to us to discuss options.

  • 1. How does RED FLAGG™ protect my data?
    We take privacy seriously and follow strict protocols under the Privacy Act 1988 and Australian Privacy Principles. Your data is securely encrypted, stored, and used only for the services you request. We don’t share your information with third parties for marketing.

    2. Will my information be used for marketing?
    No, RED FLAGG™ does not use your personal information for marketing purposes. Your data is only used for our cybersecurity services.

    3. Is my data safe with RED FLAGG™?
    Yes, we use top-notch security measures including encryption, access controls, and regular checks to ensure your data is well-protected.