When a device has been exposed to a scam

Scams often leave more than just financial damage. A phone, tablet or computer that has been exposed to a scam can also carry hidden malware. In serious cases this can put the whole household at risk. Before anyone continues using the device, it needs to be checked properly and made safe again.

What our Forensic Lab does

Our team carefully examines infected or suspected devices to uncover threats, hidden software and any suspicious activity. We look through the areas scammers often target, confirm what has happened and then clear the device so it is safe to use moving forward.

We take our time, explain everything in plain language and make sure you feel confident before the device goes back into daily use.

Clear Timeline of Events

We map out exactly what happened and when, giving you a simple, easy to understand breakdown of the infection and will rebuild the device so it’s safe to use again. Including replacing any hardward like drives if needed and rebuilding the OS.

Malware Removal & Device Cleanup

Our specialists remove harmful software, secure your device and ensure everything is safe to use again.

Evidence Pack for Banks & Police

When someone is scammed, the quality of the evidence can make the difference between a closed case and a real chance of recovering funds. Most people do not know what to collect, what to save or how to present it in a way that banks and police can act on. That is where we step in.

Our team prepares a complete and professionally structured Evidence Pack designed specifically for banks, police and financial crime teams. We preserve and secure every important detail so nothing is lost or overwritten in the confusion that follows a scam.

Your Evidence Pack can include:

• A clear timeline of events from first contact through to the loss

• Screenshots of messages, emails, websites and login prompts

• Device logs and technical findings from our forensic checks

• Call logs and bank transfer records

• A formal written statement in plain language

• A statutory declaration draft ready for signing

• A bank ready summary that outlines what happened, how, and what needs to be reviewed

Everything is organised, accurate and presented in a way that investigators can follow quickly. This gives you the best possible chance of having your case taken seriously and improves the likelihood of limiting further loss or recovering funds.

Certificate of Safety

Once your device has been fully examined and made safe, we issue a signed Red Flagg™ Certified Safety Clearance. This certificate confirms that no malware or suspicious activity is present and that the device is safe for everyday use.

You can provide this certificate to your bank, insurer or the police if they need formal confirmation that the device has been cleared by a qualified cyber team. It gives you peace of mind and strengthens any investigation, claim or evidence pack you are submitting.