What you are actually buying

A cyber security team that also runs your IT.

Most providers are an IT company that added security as a line item. Red Flagg™ is the other way round - and that is the point. The person who sets up a new starter is the person who decides what that account can reach. Split those two jobs across two suppliers and nobody owns the gap.

Run by us

Cyber Security

The whole programme, run and maintained by Cyber Analysts. Not a product you are resold and left to configure.
  • Cyber awareness training, delivered and refreshed
  • Phishing simulation campaigns
  • MailCheck™ - a Cyber Analyst checks suspicious email
  • DarkWebCheck™ monitoring for exposed staff details
  • Microsoft 365 security administration and hardening
  • Email security baseline - SPF, DKIM and DMARC
  • Multi-factor authentication set up and kept on
  • Secure delegated admin access (GDAP)
  • Essential Eight controls, implemented and maintained
  • Incident triage and containment support
  • Penetration testingproject
  • Wi-Fi security auditsproject

What is included depends on your plan. The comparison further down sets out which plan carries what, and anything marked project is quoted separately.

Service desk

Your people get an answer, not a queue.
  • New starters set up, leavers closed off properly
  • Mailboxes, shared mailboxes and groups
  • Passwords, lockouts and sign-in problems
  • Everyday requests, tracked to a written answer

Microsoft 365

Your tenant run properly, every day.
  • Full Microsoft 365 administration and housekeeping
  • Licences assigned, tracked and reconciled
  • Access and permissions reviewed
  • Setups, migrations and clean-upsproject

Governance

Evidence your board can table.
  • Quarterly reporting, written to be tabled
  • Control status and Essential Eight progress
  • Cyber security posture reviewsproject
  • Board readiness assessmentsproject

What stays with you is the decision. We bring you the option, the risk and the cost in plain English. Nothing changes in your environment without your sign-off.

The Cyber Operations Desk

Open 8am to 8pm, 7 days.

Not an inbox somebody checks when they get a minute. A staffed desk, where every request becomes a tracked ticket with a reference, an owner and a written answer from a Cyber Analyst. A person picks it up within 30 minutes.

8am to 8pm, 7 days
On Business Shield. 8am to 5pm weekdays on Business Plus.
Within 30 minutes
Every request acknowledged by a Cyber Analyst, not an auto-reply.
About 10 minutes
Typical MailCheck™ turnaround when your team sends an email in.
Response targets, written into your agreement
Critical
Account compromise, ransomware or a confirmed malicious sign-in.
Within 15 minutesthen worked until contained
High
Suspicious admin access, a significant phishing run, an urgent security setting.
Within 30 minutesthen same business day
Standard
Access requests, routine MailCheck™, everyday support.
Within 30 minutesthen next business day
Planned
Projects, reviews, roadmap work and reporting.
Same daythen the date we agree

Within support hours. We call these response targets rather than guarantees, because that is what they honestly are - we would rather spend the money fixing the problem than on a penalty clause.

The standard we manage to

Managed to a standard. Not to an opinion.

Your insurer asks at renewal. Your funders ask. Your board asks after the fact. None of them will accept "our IT person handles it" - so we do not secure you to our own checklist. Your programme is built on CIS Controls v8.1 - an international standard, published and maintained by somebody other than us.

18 controls · 153 safeguards

CIS Controls v8.1

Published and maintained by the Center for Internet Security and used worldwide. It is the framework the whole programme is run and measured against, not a marketing badge.

56 safeguards

Implementation Group 1

What CIS calls essential cyber hygiene, written for organisations without a large IT team. That is where we start you, and what we work you through first.

Mapped, not duplicated

Essential Eight and NIST CSF 2.0

Essential Eight is the Australian baseline your board and your funders will ask about. It sits inside the same work, so you get one programme reported three ways.

Governed, and shown. Version 8.1 added Govern as a security function - the policies, the named owners and the evidence behind the technical work. That is the part most providers skip and the part an auditor asks for first. Every quarter you get a scorecard showing what is in place, what is in progress, and what you have consciously accepted the risk on. Every plan is managed against the same framework. The plan decides how far through it we take you.
Choosing

How much of it do you want to hand over?

The only real difference is how much of the work we carry, and how long the desk is open to you.

Awareness

Business Protect

You have the IT side covered and want your people trained, tested and reported on.

Cyber security
Awareness training, phishing simulations, MailCheck™ and quarterly reporting
Microsoft 365
Not included on this plan
Desk
Business hours
Talk to us about Protect →
Most start here

Business Plus

You hold donor, customer or financial data, or something has already gone wrong once.

Cyber security
Everything in Protect, plus DarkWebCheck™ and the 10 Level 0 controls
Microsoft 365
Security administration
Desk
8am to 5pm, weekdays
Talk to us about Plus →
Fully managed

Business Shield

You are audited by funders or regulated, and you want one team to own all of it.

Cyber security
Everything in Plus, plus the 48 Essential Eight controls
Microsoft 365
Full administration, end to end
Desk
8am to 8pm, 7 days, named analyst
Talk to us about Shield →

Per seat, billed monthly. From $250 a month. NFP rates on every plan. No lock-in.

Tell us how many people you have and what is currently held together by one person, and we will tell you what handing it over looks like - including what it costs you to stay as you are.