Customer Stories

Real Australian Results

Five organisations. Five different cyber starting points. One common thread — real Australian people, plain English, named analysts on every report. Customer names anonymised at their request.

Zero
Confirmed breaches across customers
75%
Avg phishing reporting rate
10 min
Avg MailCheck™ response time
100%
Customer retention to date
Residential Village

A retirement community in regional Victoria

J Analyst: Jim

Village-wide resident protection

From scattered scam worries to a confident, informed community.

Challenge

Residents were being targeted by scam calls, fake ATO messages, and "family emergency" texts. Management had no central visibility and families were increasingly anxious.

Solution

Village-sponsored Wrap Around protection for every resident. On-site launch event, hotline cards, monthly newsletter content, and quarterly scorecards to management.

Result

Residents now call first before acting. Zero successful scams reported since launch. Family complaints down. Community scorecard sits at 85%.

Scorecard
42% 85%
Having Red Flagg™ as part of what we offer residents has genuinely changed the feel of the village. Residents feel safer, families are reassured, and the board can point to a concrete initiative that's working.

J&B · Village managers · Victoria

NFP · Pro Bono

A prison-family support charity

S Analyst: Sebastian

Level 0 delivered pro bono

Building cyber maturity on a volunteer budget, without cutting corners.

Challenge

Holding sensitive data for vulnerable families, zero cyber budget, and a single part-time IT volunteer. Funders starting to ask Essential Eight compliance questions.

Solution

Full pro bono delivery of Shield-equivalent services. All 8 Level 0 controls implemented, staff training rolled out, MailCheck™ active, quarterly reporting.

Result

Level 0 complete. Ready for Level 1 rollout. Funder conversations de-risked. Organisation now cites Red Flagg™ in grant applications as a core risk control.

Scorecard
33% 85%
We thought proper cyber was out of reach for a charity our size. The Red Flagg™ team treated us exactly the same as a paying customer — named analyst, real reports, genuine care. Our funders now see us as a safer partner.

JD · CEO · Community services organisation

Not For Profit

A child-focused Victorian charity

J Analyst: James

Awareness-first rollout

Building a reporting culture in a busy, mission-driven team.

Challenge

A small team doing heavy work with vulnerable children. Phishing attempts rising. Donor data handled daily. No time or budget for complex technical programs.

Solution

Pro bono Basic plan plus active MailCheck™. Staged rollout: awareness training first, then reporting culture, then technical controls. No overwhelm.

Result

93% training completion within three months. Staff now forward suspicious emails daily. Scorecard climbing steadily. Ready for Essential Eight Level 1.

Scorecard
30% 75%+
Red Flagg™ helped us build a real reporting culture across our team. Staff who previously ignored suspicious emails are now flagging them straight away. That change alone has made a genuine difference to how safe we feel day to day.

JW · Key contact · Not for profit organisation, Victoria

Small Business

An Australian apparel brand

J Analyst: Jim

Four-person team, enterprise-grade basics

Proving small businesses can get real cyber without enterprise pricing.

Challenge

Four-person apparel startup with customer data, supplier relationships, and e-commerce infrastructure. No in-house IT, no idea where to start with cyber.

Solution

Business Basic plan sized for four seats. Microsoft 365 transition managed by Red Flagg™. Awareness training, phishing simulation, and ongoing M365 security administration.

Result

Scorecard climbed from 33% to 75%+. Owner now sleeps at night knowing the basics are covered. Budget scales with the business — no enterprise surprise bills.

Scorecard
33% 75%+
I'm running the business, packing orders, and talking to suppliers. I can't also be the cyber security expert. Red Flagg™ just handles it — in language I understand, for a price that makes sense for four of us.

KO · Founder · Australian apparel brand

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