Scam Alert (Telstra)
Scam Alert Bulletin (6 June 2025)
At Red Flagg™ we know scammers are always inventing new tricks, and this one is targeting Telstra customers. We’ve broken it down in a simple, easy-to-scan format so you know exactly what to watch for. Remember: anyone can be caught off guard. If you’re ever unsure about a message, just check with Red Flagg™. We’re here to help you stay safe.
Telstra Impersonation Scam
What’s happening?
You may receive an email that looks like it’s from “MyTelstra” (from noreply@telstra.com) with a message saying: “We’re updating our Online Terms of Use. If you don’t click to agree by a certain date, your account will be closed.” The email uses Telstra’s logo and branding, but the links labelled “click Here” lead to a fake login page or a site designed to capture your details.
Why it’s effective:
Familiar branding: Using Telstra’s logo and style makes the email look genuine at first glance
Urgent language: Warning of account closure creates anxiety and prompts quick action
Trust by default: Many customers assume official-looking emails are safe, especially when it mentions “privacy policy” or “terms of service”
How to Spot It
Check the sender’s address carefully: Real Telstra emails come from an @telstra.com address, but scammers can spoof or create very similar-looking addresses (for example, mytelstra-service@telstra-updates.com).
Look for poor grammar or unusual punctuation: Scam emails often have subtle spelling or formatting errors (for instance, “Dont click Here” without an apostrophe).
Hover over links (without clicking): See if the displayed URL matches Telstra’s official domain (https://www.telstra.com.au). Best to head to a browser and type it in your self.
Be wary of urgent deadlines: Legitimate companies rarely give just a few days to “agree or lose access.”
Quick Tips
Don’t click any links in unexpected emails: If you’re asked to update your account, open a new browser window and visit telstra.com.au directly.
Verify by calling Telstra: If you’re unsure, phone the number on your Telstra bill or check My Telstra through the official website.
Forward suspicious messages to ScamHelp™: Send a screenshot or email to scamhelp@redflagg.com.au for a free check.
Use simple browser bookmarks: Save the official Telstra login page as a bookmark to avoid mistyping a URL.
Building a Culture of Vigilance
Share this bulletin with family and friends: Especially anyone who might be less tech-savvy, like Dad, Mum or older relatives.
Encourage one-click reporting: If someone in your household or workplace sees a suspicious email or text, forward it straight to scamhelp@redflagg.com.au.
Talk it through: Before acting on any urgent email, pick up the phone or speak face to face. A quick chat can stop a scam in its tracks.
Red Flagg™ Support
Scam tactics change all the time. If you spot anything odd—whether it’s an email, text or phone call—reach out to Red Flagg™ straight away. We’ll help you confirm whether it’s genuine or a scam, and we’ll guide you through the next steps.
Website: www.redflagg.com.au
ScamHelp™ Team: scamhelp@redflagg.com.au | 1800 930 329
Stay safe online and remember: if in doubt, check it out with Red Flagg™.